Got a question or two?

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What are your rental requirements?

We require a photo of your driver’s license, your signature on our rental agreement, and Proof of Insurance for every rental. Get more information  here.

How do I get a quote?

Select the items you wish to rent, add to cart after selecting your rental dates, and complete checkout to reserve your request. We'll be in touch within 48 hours to confirm the equipment is available.

How do I reserve an item?

Once you’ve submitted your quote for approval, we'll be in touch within 48 hours to confirm the equipment is available. You’ll be guided to pay through our Payment Portal. Equipment is only officially reserved with confirmation of deposit.

What are the accepted payment methods and payment schedule for rentals?

We require a 50% booking deposit that gets credited to your final invoice. The deposit is made when your quote is confirmed (see question above). Final payment is due prior to pickup. 

We currently only accept payment via our Cardknox payment portal. Simply select DEBIT/CREDIT CARD or BANK ACH on the link provided and input the required details.

Do you charge tax on rentals?

NJ Sales Tax is applicable unless a tax exemption form is provided. Tax exemption forms can be emailed to

Which states do you deliver to? Is there a fee?

We offer delivery throughout the contiguous United States. We have our own fleet of Sprinter vans as well as box trucks to accommodate most East Coast rentals. Aside from our privately owned fleet, we work with a trusted network of shipping and logistics coordinators to meet the deadlines of our clients.

There is a delivery fee, and you’ll see it listed on your quote under Delivery. The fee is based on mileage and delivery vehicle size, as well as whether state lines will be crossed for delivery.

Do you offer pickup services for rental return after my event?

Yes, we do. You’ll see the pickup fee listed on your quote under Delivery.

What if I want to pick up / drop off my rental instead? When can I come by?

Sure! Our pick up / drop off location is at 1640 Wyckoff Road Wall, NJ 07727. 

The equipment warehouse is in the back building.

Our operating hours are Monday — Friday, from 8:30 AM —  5:00 PM. 

Please inform us regarding your pick-up and drop-off plans so we may coordinate appropriately.

What if I need to cancel my rental?

Cancellations are accepted up to 24 hours prior to your rental start time and you may receive partial or full refund depending on the cancellation timing.

Can I extend my rental? How?

We recommend getting in touch with your project manager as soon as you become aware of the need for a rental extension. If it’s prior to your rental delivery, it is more likely that we’ll be able to extend the rental period for you. Whatever the case, we’ll do our utmost to accommodate your needs. Additional rental time fees will be charged to your card on file.

Do you provide equipment manuals?

All equipment manuals are linked in their respective product pages here on our website.

My equipment is not working. Who do I contact?

We do our utmost to prevent this situation from ever happening. However, in case you do run into trouble with your rental equipment, you can relax. Your confirmed quote includes the full contact details of your project manager, so you can reach out easily for support. And we carry large quantities of every equipment type, so we can sort out any issues easily.

What if I damage or lose an item?

We will provide a quote for repair or replacement of damaged or lost rental items. The client will be responsible to pay the deductible and file a claim through their insurance. If the damage is beyond repair, a replacement will need to be purchased. If the same item is not available, a suitable replacement within the same price range will be arranged. There is a 7-day period to resolve these costs.

What if I return the equipment dirty?

A cleaning fee may apply if the rental item is returned in more than simple atmospheric exposure condition. The rental may be damaged due to exposure to sandy and or wet conditions without proper protection during use, and a repair fee may be applied. If the item is damaged, we will attempt to have it repaired. If it is not eligible to be repaired, you will be responsible for a replacement through your insurance.

What if I return my rental late?

An additional charge will incur based on the additional time the rental is in the customer’s possession.

What if I don’t return an item?

If you fail to communicate with us and ultimately don’t return an item, we will consider the rental item(s) stolen and will take proper action to recover the items and/or prosecute the renter.

Can you help me with production labor?

Depending on the size of your rental, we have a few support options. First, at any point during your rental process, you are encouraged to call our office at 732-833-2453. Our office will happily direct your concern or question to the right department. Second, if you foresee the need of technical support, we offer a general A/V tech to assist you with your rental for an additional cost.

Do you offer any packages or deals?

We do offer packages. Required cables are automatically added to your quoted equipment. Accessory packages are available, as well.

Stay in touch to receive exclusive discounts as we plan the launch of our rewards program.

Can I request a rental that is not listed on the website?

Of course! Simply reach out to us via email or add a note to your inquiry. We’ll either guide you to similar equipment that we do stock or tap into our wide industry network to help match you up with the gear you require.

Can I buy equipment from you, as well?

We offer rentals exclusively through our website. We also often sell off our used equipment so we can make room for brand new, top-of-the-line equipment. If you’d specifically like to purchase used equipment, you can email us at

Still have a question?
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